Right of withdrawal
Right of withdrawal
1.1. Pursuant to Article 52 of the Consumer Code, the Consumer Customer will have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and in the manner indicated in the following articles.
1.2 To exercise the right of withdrawal, the Customer must send the Seller a communication to this effect to the Customer Service, within 14 days from the date of receipt of the Products for which the right of withdrawal is exercised by contacting the Customer Service in the following ways:
- By sending an e-mail to info@juniorb.it;
- By sending a letter by registered letter with acknowledgment of receipt to the following address:
JuniorB - Via Indipendenza 2 • 20821 Meda (MB) (Italy).
1.4 The returned Product must be received by the Seller within 14 days of receipt of the communication of the opening returned for withdrawal.
1.5 In the case of Orders including multiple Products, it will be possible to exercise the withdrawal in relation to one or more Products of the Order, specifying the description and quantity of the Products to be returned in the notice of withdrawal.
1.6 Once the products have been received, the Seller will open a refund procedure (see Refunds) if and only if the products have been sent within the set deadlines (the postmark or the date of delivery to any courier is valid for the date) the products will be perfectly intact and in their original packaging complete in all its parts (product packaging and accessory documentation) and packaged in such conditions that they can be put back on sale. In this regard, the right of withdrawal is excluded for packages that are not intact as the products purchased are subject to deterioration or rapid alteration following the opening of the sealed container.
1.7 JuniorB will reimburse the consumer for any sum already paid by way of payment of the price of the products, the costs of returning the goods are the sole responsibility of the withdrawing customer.
EXTRA UE: In case of the goods return, due to the re-entry duties subsequently applied to us, we will not be able to refund the shipping cost or the goods cost
1.8 The right of withdrawal can be exercised at any time after completing the purchase procedure and in any case within 14 working days of receipt of the goods, by communicating to JuniorB the desire to exercise the right itself and providing the following data:
- numero e data dello scontrino fiscale o della fattura;
- il codice d'ordine;
- in caso di recesso parziale, descrizione e quantità´ dei prodotti che si intendono restituire;
- coordinate bancarie IBAN sulle quali ottenere il bonifico del rimborso (oppure CODICE CAB - CODICE ABI- C/C BANCARIO).
8.10 Regardless of the correspondence between the recipient of the Products indicated in the order form and whoever paid the sums due for their purchase, the reimbursement of the sums will always be made by the Seller in favor of the person who made the payment (identified as the 'holder of the credit card used for the purchase or as the holder of the current account from which the bank transfer used for the purchase was made). The Seller, also in compliance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products or until the Customer has proved that he has returned the Products. any sum already paid and corresponding to the value of the returned goods (excluding the shipping cost contribution) will be made with the chosen methods and free of charge after checking the integrity of the package, within 20 working days from the shipment of the goods by the consumer.
8.11 The products relating to the order for which the right of withdrawal is exercised must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order, returned and shipped at different times.
8.12 The Right of Withdrawal is understood to be exercised correctly if the conditions of the previous points are fully respected.